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FAQs
Spond is for anyone organizing activities for other people. It can be a soccer coach, choir conductor, scout or swim coach. Spond makes together better!
The benefits of using Spond include being able to create custom events for practices, games or other team activities, to share information, files, photos and polls with your team. Our group administrators report that Spond saves them, on average, 2.2 hours of administrative work each week.
Spond is free to download and use! The only cost is if you chose to collect money through Spond, then there will be a transaction fee. There are no hidden fees.
Our primary goal is to make organizing activities easier for administrators, parents, and participants with our free-to-use app. Spond generates revenue from a transaction fee for those who choose to collect money for their teams through the app.
In our help centre at https://get.spond.help.
Contact our support team here and our team will be in touch.
No, once the invitation is sent out we encourage users to download the app but you can also keep receiving notifications by email if you don’t download the app. The initial group invite can be sent as an SMS but there is only a limited number of SMS per user so we do recommend registering with an email to continue receiving notifications.
Spond offers two integrated platforms: The Spond app (for groups and teams) & Spond Club: A complete & free membership management system, including communication & payment.
The Spond app would be used by group admin (coaches, team managers etc.), guardians and members while Spond Club is used by the club admins.
A group administrator can invite you either by using your contact information or by sharing a group link/code with you. The process is slightly different depending on what is the case.
I have not received a group code:
I have received a group code:
Yes, they are. Spond is completely GDPR-compliant and as stated in our privacy policy we only share your personal information with others if it is necessary to perform the service or we should be bound to such sharing by law, regulation or legal process.
Yes, to do this you can go into the group, then press ‘more’ > ‘contact information’ and select ‘only visible for administrators’. This is a per-group setting, so you can hide your contact information in some groups while still sharing it with members in other groups.
It is not possible to manually search for a specific group, as Spond only generates closed groups. You will be automatically added to a group if you are invited by the group administrator.
If you have been invited but cannot see the group or group invitation when you log in, ask the administrator if they have added you with the same contact info as you registered with.
As a guardian you will be able to manage all of your children’s Spond invitations and receive push notifications when new information is added to the group. If a child is old enough to reply for themselves, it is also possible to add a contact point for the child (member). There is no limit as to how many guardians each child can have.
Yes! You will be able to synchronize events with your calendar if you have the Spond app and you can change these settings within your profile.
Go to the group > press ‘more’ and scroll down to ‘leave group’.