Why a Growing Girls’ Club Needed a Better Football Club Admin App
Stevenage Starlets FC is a grassroots girls’ football club based in Stevenage, Hertfordshire. The club currently supports teams from U9 through to U16, alongside its Shooting Stars programme for girls who attend weekly sessions on a training-only basis.
With around 135 girls registered this season, the club is entirely volunteer-led. As Treasurer, Paul Manning is responsible for overseeing finances and helping ensure the club runs smoothly behind the scenes.
The Challenge: Admin and Payment Tracking at Scale
Before adopting Spond’s football club admin app, Stevenage Starlets FC relied on a mix of WhatsApp groups, email and spreadsheets to manage fixtures and events, and handling disparate, hard-to-reconcile payment forms like cash and cheque.
As the club grew, this setup became increasingly difficult to manage. Availability requests were spread across multiple message threads, communication was fragmented, and tracking membership fee payments required manual checks and follow-ups.
Chasing arrears was time-consuming and frustrating, pulling volunteers away from supporting players and parents.
Why the Club Chose Spond
The club began using Spond in August 2018 after seeing it promoted on social media, making them one of the app’s pioneers in the UK.
What stood out immediately was simplicity. Unlike some competitors, Spond focused on the fundamentals the club actually needed.
“It’s a great app — unlike some competitors it isn’t laden with annoying or disruptive adverts. It does what we need, and where they do have fees for payments, they’re reasonably priced and work for a small club like ours.”
For a volunteer-run grassroots club, finding a football club admin app that delivered value without unnecessary complexity was key.
How Spond is Used Across the Club
Spond is now the central platform for managing club activity, including:
- Matches, training sessions and events in a shared calendar
- Availability requests with clear, real-time responses
- Communication to specific teams or the whole club
- Digital collection of membership fees
The calendar integration has been particularly valuable, helping parents and players stay on top of commitments and reducing missed events.
The Biggest Impact: Payments And Visibility
From a treasurer’s perspective, payments have been the biggest improvement deliver by Spond’s football club admin app.
“Such a time saver. Real-time payment tracking has reduced our arrears significantly.”
Previously, identifying unpaid fees required spreadsheets and manual follow-ups. With Spond, payment status is visible instantly, making it easier to manage finances and reducing awkward conversations with parents.
Paul says: “Payments have revolutionised our collection of membership fees. The ability for parents to pay quickly and easily in the app with a debit or credit card, or via a secure wallet payment service like Apple Pay, has proven transformational for our payment requests.”
Feedback From Members And Parents
Response from families has been very positive. Parents appreciate having one clear view of fixtures, events and payments in the football club admin app, while volunteers benefit from fewer messages and less admin.
“Managing matches and events became so much easier — no need to send emails or track requests in WhatsApp. Everything is in one place.”
Honest Feedback And Future Improvements
Paul would absolutely recommend Spond’s football club admin app to others. It not only provides excellent organisational and payment capabilities, being able to leverage the available fundraising tools is helping to raise essential funds to help keep membership fees as low as possible.
Looking ahead, he would like to see integration with the FA’s Club Portal to simplify registration, and enhanced match scoring features with live score notifications similar to apps like Usqor.
These are viewed as enhancements rather than limitations, and don’t detract from the day-to-day benefits Spond already provides.
Final Thoughts
For Stevenage Starlets FC, adopting a football club admin app wasn’t about adding new technology — it was about making the club more efficient, volunteer roles manageable, and improving the experience for parents.
By replacing spreadsheets, WhatsApp groups and manual payment tracking with a single platform, Spond has helped the club save time, reduce arrears and keep communication clear.
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