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Spond’s use of cookies

Last updated: 12/01/2022

Applicable ePrivacy law does not permit the saving of information in your communication equipment or gaining access to such information, including through devices known as “cookies”, unless you have been informed in advance of which information is being processed, the purpose of the processing, who processes the information, and that you have given your consent to such processing; with the exception of cookies which are strictly necessary to provide you with the services (“strictly necessary” cookies).

As also described in our privacy statement, we use cookies to enhance the user experience and make the most effective use of the service. A cookie is a piece of data that is sent from a site being visited, and which is saved locally on the user’s browser. We use cookies for a variety of purposes including (i) strictly necessary cookies (see above), (ii) to enable helpful (though not essential) features of our services for example to preserve data related to your preferences and account settings (“functionality” cookies), as well as to (iii) evaluate and assemble statistics about your activity (“analytics” cookies).

By utilising Spond, you agree to the placement of cookies in your browser. You may at any time decline the use of cookies by changing the settings in your browser to not accept cookies. If you do, please note that parts of the service might not function correctly.

We use the following cookies for our services:

Type of cookie/vendor Purpose
Spond authentication cookie Our own authentication cookie, which is set when you log on to Spond
Google Analytics Traffic analysis
Facebook Traffic analysis
LinkedIn Traffic analysis
Snapchat Traffic analysis
Stripe Stripe is our payment service provider. Used for purchases made in the Spond app and our web client, e.g. registration fee for an event
Intercom Interactive support through chat
HelpDocs Analysis of traffic to help articles and general use of the help centre
Sentry Service that makes it easier for us to fix bugs by letting the developer team know what went wrong
Cashback on the web – Tradedoubler and AWIN Set their own cookies in order to track purchases you make on the web through our partners and let us know that the purchases have been completed, enabling us to credit Cashback to the correct profile in our database