Cookies

Spond’s use of cookies

Last updated: 12/01/2022

Applicable ePrivacy law does not permit the saving of information in your communication equipment or gaining access to such information, including through devices known as “cookies”, unless you have been informed in advance of which information is being processed, the purpose of the processing, who processes the information, and that you have given your consent to such processing; with the exception of cookies which are strictly necessary to provide you with the services (“strictly necessary” cookies).

As also described in our privacy statement, we use cookies to enhance the user experience and make the most effective use of the service. A cookie is a piece of data that is sent from a site being visited, and which is saved locally on the user’s browser. We use cookies for a variety of purposes including (i) strictly necessary cookies (see above), (ii) to enable helpful (though not essential) features of our services for example to preserve data related to your preferences and account settings (“functionality” cookies), as well as to (iii) evaluate and assemble statistics about your activity (“analytics” cookies).

By utilising Spond, you agree to the placement of cookies in your browser. You may at any time decline the use of cookies by changing the settings in your browser to not accept cookies. If you do, please note that parts of the service might not function correctly.

We use the following cookies for our services:

Type of cookie/vendor	Purpose
Spond authentication cookie	Our own authentication cookie, which is set when you log on to Spond
Google Analytics	Traffic analysis
Facebook	Traffic analysis
LinkedIn	Traffic analysis
Snapchat	Traffic analysis
Stripe	Stripe is our payment service provider. Used for purchases made in the Spond app and our web client, e.g. registration fee for an event
Intercom	Interactive support through chat
HelpDocs	Analysis of traffic to help articles and general use of the help centre
Sentry	Service that makes it easier for us to fix bugs by letting the developer team know what went wrong
Cashback on the web – Tradedoubler and AWIN	Set their own cookies in order to track purchases you make on the web through our partners and let us know that the purchases have been completed, enabling us to credit Cashback to the correct profile in our database

Cookie	Duration	Description
__cf_bm	1 hour	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
cookielawinfo-checbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
intercom-device-id-*	8 months 26 days 1 hour	Intercom sets this cookie that allows visitors to see any conversations they've had on Intercom websites.
intercom-id-*	8 months 26 days 1 hour	Intercom sets this cookie that allows visitors to see any conversations they've had on Intercom websites.
intercom-session-*	7 days	Intercom sets this cookie that allows visitors to see any conversations they've had on Intercom websites.
wp-wpml_current_language	session	WordPress multilingual plugin sets this cookie to store the current language/language settings.

Cookie	Duration	Description
_hjSession_*	1 hour	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjSessionUser_*	1 year	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjTLDTest	session	To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.